FAQs
Where are you located?
481 North Service Road West
Unit A14
Oakville, ON L6M 2V6
>There is a Planet Laser at the front of the plaza, we're on the left side near the back
When are you open?
>We’re open Mon-Fri from 2-9pm, and Saturday from 12-6pm. Please check our Google posted hours for the most up to date and accurate info including holiday hours.
How can you get in touch?
>You can email us shop@topshelfco.ca or call us at @ 416-816-3957
>You could also message our website live chat
Do you buy or sell singles?
>No singles, this allows our shop to focus on offering great prices for sealed products and a wide assortment of accessories. We're also continuously growing our offering to include board games, table top models, gunpla, and other hobbies & collectibles.
Are pre-orders guaranteed?
>Typically yes, but exceptions may apply and we reserve the right to modify orders when there are supply issues. In the rare case of exceptionally limited or under allocated releases, we will fulfil orders on a first come first serve basis, and may retroactively limit items to 1 per customer.
>Please see our Shipping & Order Policies for more details on pre-orders.
Do you carry (enter TCG or hobby related product here)?
>We are actively growing out our catalog and may be able to get a wide range of products on request. Let us know you’re looking for, that’s the type of feedback we need to stock the right products for our community.
Do you host events?
>Currently getting this up and running! We’re planning to host game nights, tournaments trade events, and much more. Let us know what you’re interested in so we can build our store community to host the events you want.
Where do you ship?
>We ship across Canada, no international shipping at the moment.
>Please see our Shipping & Order Policies for more details on shipping
When can I pick up?
>You will get an email that your order is ready, the pickup can be made anytime during our operating hours.
>Orders are usually ready the same day, in the worst case for the next day. If you need a rush pickup, just let us know!
There is an issue my delivery, what should I do?
>Reach out to us and we will help resolve any issues.
>Please reference our Shipping & Order Policies for more details regarding delivery and order issues.
Are you hiring?
>Maybe! We are in growth mode and always on the lookout for different skill sets and most importantly highly motivated and driven individuals. Reach out to us and we'll be happy to have a chat regarding our current needs and situation.