TOP SHELF CO POLICY STATEMENTS

BY CHECKING OUT YOU AGREE TO OUR TERMS OF SERVICE AND POLICIES STATED ON OUR SITE

WE RESERVE THE RIGHT TO UPDATE OUR POLICIES AT ANY TIME WITHOUT NOTICE

 

TOP SHELF CO SHIPPING

We currently ship across Canada only. We offer flat rates depending on the region, with East & West coast being priced in line with our costs. You will be able to review shipping costs in the final step of checkout, with options for Standard or Express shipping.

Orders over $199 pre-tax will automatically qualify for free standard shipping across Canada. Please make sure you read our Pre-Order policy below, as we will not split larger orders to ship separately. Furthermore, if you cancel any pre-order items resulting in the order falling below the minimum, we will contact you to invoice the shipping charge.

If ordering to a remote area, please note that the shipping may be subject to additional fees not factored into checkout. Should this be the case you will be contacted accordingly.

In the case of unreasonable shipping charges to certain delivery areas, we reserve the right to downgrade your shipping from Express to Standard, and provide a refund for the difference.

 

SALES TAX

All orders are taxed according to your Province or Territory. Should the tax not be applied correctly due to any reason, we reserve the right to re-process the order.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

In store pickup – If your order was placed 3 hours before our posted closing time, we will typically have it ready the same day. Please wait for an email notifying you that your pickup Is ready.

Please have your order number, pickup email, and ID ready upon request.

If you would like to designate someone else to pickup on your behalf please respond to your order email, provide their full name, and include them on the email for reference.

We typically require orders to be picked up within one week, or we may refund the order in full. Please make sure you communicate with us and we will always try to accommodate holds.

Shipping – Most orders ship out same day or next day, depending on the time they are placed.

Orders before 12pm (noon), will be processed and shipped the same business day.

Orders after 12pm (noon), will be shipped out for the following business day.

Orders placed closed to noon may be shipped out same day, but it is not guaranteed. The earlier your order is placed, the higher likelihood of it getting processed and shipped.

Express orders will be prioritized by our team, however we still need enough time to process and meet carrier cut offs, the same logic as stated above will apply.

We strive to ship as fast as we can, but there may be rare instances where these times can be extended up to one (1) additional business day based on our order volume and operational capacities.

 

PRE-ORDERS

If placing an order of in stock items as well as pre-order items, your order will not ship until the release of the pre-orders.

If your order has multiple release dates, we will ship everything once the last remaining product is released.

If you would like in stock items to ship right away, or pre-order items to ship at their release, please place separate orders accordingly.

Pre-orders will not be charged until the week of the product release date. You will be charged the price which you originally checked out with.

TCG products can and will be repriced due to supply and/or market factors. If prices have gone up since your order, you’ll have the benefit of locking in your price by pre-ordering. If the prices went down, it is your responsibility to reach out to us prior to shipping, so that we can adjust the charge. 

Any price changes (decreases) after a product release will not qualify for a price adjustment, as trading card products can be subject to quite volatile market pricing.

You can make adjustments to pre-orders on your own by going to our pre-order partners website and inputting the information you would have received via email after ordering: https://app.getpurpledot.com/shopper

Cancelations resulting in an order to fall below the minimum threshold for free shipping makes the order no longer eligible. We will contact you to increase the order to meet the minimum, or provide an invoice for the shipping charge.

We reserve the right to modify pre-orders. In the rare case of exceptionally limited or under allocated releases, we will fulfil orders on a first come first serve basis, and may retroactively limit items to 1 per customer or adjust quantities as needed. In the rarest instance of product shortages, we may have to cancel orders. Any adjustments or cancelations will be communicated, we will not make changes without letting you know.

We will always do our best to serve our clients and meet demand, however please understand that our options may be restricted in the case of unexpected supply limitation from distributors.

 

PRODUCT AVAILABILITY & LIMITS

In addition to pre-orders, all orders are subject to product availability. While our inventory is typically accurate, if an item is not in stock or is over sold when your order is placed, we will contact you to modify the order. Your shipping rate will not increase because of this.

We reserve the right to adjust the quantities of products ordered on a case-by-case basis, of which you will be notified. This pertains to but is not limited to buyouts and high demand products. If an order is deemed to be for resale purposes it may be subject to a potential adjustment and limitations.

 

FRAUD PREVENTION

We may contact you to verify identification and credit card details.

In addition, orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process, we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside of Canada are not accepted as we cannot perform this step if necessary.

We reserve the right to cancel any order, for any reason, in which case you will receive a full refund.

 

ORDER & ADDRESS CHANGES

We will try our best to accommodate but cannot guarantee that we will be able to make adjustments, as we prioritize shipping orders quickly and they may already be picked up by partner carriers.

Changes to addresses will not be able to be processed, whether your order has left or not, due to liability and fraud risks.

If a wrong address was entered and we have not yet shipped, we will be able to cancel your order so that you can re-order with the proper information.

We cannot re-direct or fix an order in transit, it may be possible to request it back to our store, however you will be responsible for the original shipping (not refunded) & new shipping costs if you wish to re-ship your order due to the entry error.

Should an item not be properly delivered due to an incorrect or incomplete address provided to us, Top Shelf Co assumes no responsibility for the loss incurred. We will however do our best to help you recover your package.

 

ISSUES WITH DELIVERY & DAMAGES

It is your responsibility to track your delivery as package theft is an unfortunate reality. Top Shelf Co is not liable for stolen, misplaced orders that have been marked as delivered. We will not provide refunds if the tracking information states it was delivered to the ordered address. We do require a signature for most of our shipments by default.

If your order gets lost in transit without a final delivery, we will refund or re-ship your order if we still have the items available.

If you refuse a package or do not collect your package and it is sent back, we will refund the order once we receive it back, minus the cost of shipping.

If your shipment is noticeably damaged, you have the responsibility to refuse the delivery, in which case we will provide a refund of the full order including shipping once received back to our store. If you accept delivery of a damaged shipment, it is your responsibility to note the damage with the carrier at the time of delivery.

Any damage or issue with your order must be communicated within 24 hours.

Superficial and minor scuffs, tears, or similar imperfections on Trading Card Game products that have no impact on the internal contents does not qualify as damage. All of our product is factory sealed and sourced from official Canadian Distributors.

If you believe the item is defective or if you receive the wrong item, please provide details so that we can evaluate the issue and make it right.

We’re here to resolve any issues!