Plain and simple.
#1 WE CARE
We put customer experience at the forefront of everything we do.
It all starts with the amazing staff we hire, striving to exceed any expectations you may have of a local game store, and always moving our vision forward. If you've had the pleasure of meeting them in store, we're sure you'll agree!
If you're an online customer, we invite you to take a glimpse of those that make the magic happen.
Bet you're curious what our favourite Pokemon are, and where we'd love to travel, right? We answer that and much more in our weekly spotlight. For now, here are some blooopers.
As hobbyists,
#2 WE'RE COMMUNITY FIRST
We always strive to provide the best experience for our community.
Like you, our team consists of passionate players, collectors, and community ambassadors across all the games you love.
Through this passion we make decisions with the perspective of being our own customers.
We invite you to join the incredible community hub we've built in our discord.
Not only to connect with like minded hobbyists, but this is where you'll benefit the most as a member of our community.
You'll be the first to get all the latest updates and will have first access to events as well as the most sought after product releases.
We're committed to delivering
#3 UNFORGETTABLE EXPERIENCES
Players are the backbone of any hobby.
That's why we're committed to curating events you can look forward to and experiences you'll remember.
Community days, trade nights, locals, competitive tournaments, special events, and much more!
We promise a comfortable, well run and organized, pleasant experience every time.
We take this to the next level through TSOP, more details on this coming soon.
Take a glimpse
This is just a teaser of one of our latest TSOP events, check out our Youtube channel for full event coverage. Or even better, we'll see you at the next one!
When it comes to new releases:
#4 RISK FREE, NO DEPOSIT PRE-ORDERS
No payment up front, you won't be changed until right before we ship your order.
Our price guarantee ensures you don't have to worry about the market.
If the price shoots up, you benefit from locking in by ordering early.
And if the price does go down, don't worry we got you. We'll charge the price listed on our website at release.
Hassle-free and fee-free cancellations. No risk and no worries.
Incredible product selection,
#5 EVERYDAY FAIR PRICES
Last but not least, fair pricing that you can count on. Instead of offering frequent discounts or running sales that you have to wait for, we strive to have the most consistently competitive pricing in the market. That doesn't mean we won't have promotions from time to time, but you can count on us to offer honest value on any given day. On top of this, we support a variety of hobbies including wide range of accessories to enhance your gaming experience and express your personality.